Refund Policy

1. Free Plan

TradeJournal Lab offers a fully functional Free plan at no cost. No payment information is required for the Free plan, so no refund is applicable.

2. Paid Subscriptions

If you upgrade to a paid plan (Pro or Enterprise), you may request a full refund within 14 days of your initial purchase or renewal — no questions asked.

• Refund requests must be submitted within 14 days of the charge date.
• Refunds are processed to the original payment method within 5–10 business days.
• After 14 days, no refunds will be issued for the current billing period.
• You may cancel your subscription at any time — you'll retain access until the end of your billing period.

3. Annual Plans

Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, we offer a prorated refund for the remaining unused months at our discretion. Contact support for annual plan refund requests.

4. Downgrades

If you downgrade from a paid plan to the Free plan, your paid features remain active until the end of your current billing period. No partial refund is issued for downgrades.

5. Exceptions

Refunds will not be issued in the following cases:

• Violation of our Terms of Service leading to account suspension.
• Chargebacks filed without first contacting our support team.
• Duplicate purchases — contact us and we'll resolve it promptly.

6. How to Request a Refund

To request a refund, email us at support@tradejournallab.com or use the Contact page with your account email and reason for the refund. We aim to respond within 24 hours.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.